Frequently Asked Questions
Buckles
Are buckles handmade?
Yes. Our buckles are cast from hand-sculpted original molds and finished entirely by hand. Natural variations in finish are a part of their character.
What are buckles made from?
Our buckles are made from high-quality fine pewter, chosen for its durability, weight, and ability to capture fine detail.
Do the buckles contain lead?
No. Our buckles are made from high-quality fine pewter and are completely lead-free.
What size are your buckles?
Buckle sizes vary by design. Please refer to the product details on each product page for exact dimensions.
Belts
What are belts made from?
Our belts are made using American full-grain latigo leather, known for its strength, rich finish, and durability.
How will my belt age over time?
Our full grain leather belts soften with wear and develop a subtle patina while maintaining its structure and strength.
Are natural leather markings considered defects?
No. Natural grain patterns, tonal variation, and minor markings are inherent to full-grain leather and are not considered defects.
Sizing
How do I know what size to order?
Please refer to the sizing guide on the product page.
General
What is the return policy?
We accept returns within 30 days of delivery, provided items are unworn and returned in their original condition and packaging.
Requests made after 30 days may be eligible for store credit at our discretion.
After this period, all sales are considered final.
When will I get my order?
Orders typically ship within 3-5 business days. Delivery times vary by carrier.
When will I receive my store credit?
Once we receive and inspect your return, approved returns will be issued store credit within 5 business days.
Caballero Buckle does not offer refunds to the original form of payment.
What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery, and we’ll make it right.
What items are final sale?
Sale items, worn or used items, and any products marked “Final Sale” are not eligible for returns or exchanges.
Where do you ship?
We currently ship within the United States only.
What is your warranty?
At Caballero Buckle, we stand behind the work we make.
