Customer Care
Buckles
Are buckles handmade?
Yes. Each buckle is hand poured, then finished and polished by hand. Subtle variations in finish, texture, weight, and patina are natural and part of the process.
What are buckles made from?
Our buckles are made from high-quality 99% tin pewter, chosen for its durability, weight, and ability to capture fine detail.
Will my buckle look exactly like the photos?
Yes. Your buckle will match the design shown in the photos. Because each piece is handcrafted, small variations such as minor surface marks, subtle dents, or slight pigment differences may occur.
What size are your buckles?
Buckle sizes vary by design. Please refer to the product details on each product page for exact dimensions.
Do you offer custom buckles?
At this time, custom orders are limited. Please contact us for inquiries.
Belts
What are belts made from?
Our belts are made using American full-grain latigo leather, known for its strength, rich finish, and durability.
What is latigo leather?
Latigo leather is a type of full-grain leather traditionally used in equestrian gear. It is heavily conditioned for flexibility, strength, and long-lasting performance.
How will my belt age over time?
Latigo leather softens with wear and develops a subtle patina while maintaining its structure and strength.
Are natural leather markings considered defects?
No. Natural grain patterns, tonal variation, and minor markings are inherent to full-grain leather and are not considered defects.
Sizing
How do I know what size to order?
Please refer to the sizing guide on the product page.
General
What is the return policy?
We accept returns within 14 days of delivery. Items must be unworn, unused, and returned in original packaging.
What items are final sale?
Custom or made-to-order items, sale items, and worn or used items are final sale.
When will I get my order?
Orders typically ship within 3-5 business days. Delivery times vary by carrier.
When will I receive my refund?
Approved refunds are issued to the original payment method within 5–10 business days after inspection.
What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery, and we’ll make it right.
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